Work Plan

The partnership has agreed a four-pronged work plan to direct its efforts for at least the next 12 months. Workplan

The plan comprises the following high-level areas of work:

Shared Services & Systems
Partnership Projects
Customer First & Customer Relationship Management (CRM)
Building on Innovation

Objectives under shared services and systems are to exchange good practice on shared services, and to develop shared services and systems where appropriate. Listed under partnership projects are the sharing of knowledge of the customer, and the joining up of services in adult social care and health, and street scene. The sharing of customer knowledge has the following categories: customer profiling, customer engagement, partnership sharing, customer feedback, customer records, GIS, equalities and digital inclusion.

Customer First and CRM consists of best practice on customer services, and CRM development vision. Building on innovation is made up of business matters, life events, better regulation, and environmental services mobile working.

For more information, call Rita Wilson on (01543) 308100 or send an e-mail to rita.wilson@staffordshire.gov.uk.

Last Modified: 22/10/2009 10:35:29
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